1. What is Higgins' view of elementary education?
Higgins thinks that elementary education isn't very effective because the children are locked up in school and aren't often willing to learn something. So they just spend their time there because they have to and don't learn anything. He criticizes that he has to pay for this and at the end of school the pupils can't even speak in an appropriate way. The teachers could also be guilty for this result, if they don't teach the kids the right things or in a very boring and uninteresting or too difficult way.

2. Why is Eliza crying?
Eliza is crying because Higgins threatens to drag her round the room by her hair, if she will pronounce the ABC incorrectly again. He also treats her very rude as if she was an animal or a little stupid girl he can shout at. Eliza is frightend and desperated because she doesn't know what she has to change to pronounce the words correctly.